100% CARBON-NEUTRAL SHIPPING
For orders within the U.S., I use a service called Sendle which provides 100% carbon-neutral shipping typically within 2-3 business days.
Shipping methods for international orders may vary, but I typically use Priority Mail Express International which includes tracking services.
If you are placing a rush order or would like to upgrade your shipping speed, additional fees will apply.
You are responsible for the cost of delivering your jacket to me. I will let you know when it has arrived, but I am NOT responsible for the loss of your jacket.
REFUNDS, EXCHANGES & CANCELLATIONS
Although I’ll be sad to hear you no longer want a jacquet, I’ll gladly accept cancellations within 48 hours of your order or on a case-by-case basis. I don’t accept returns or exchanges on personalized items, but will consider them for items that don’t include a lettered name / personalized details. If you have any problems with your order or are unhappy for whatever reason, please reach out! I strive to make sure all my clients are ecstatic about their purchase and will do what I can to correct the situation. The deposit is non-refundable once I’ve started on your design proposal.
JACQUET CARE
Please understand all my items are created by hand so care should be taken when wearing and looking after your jacquet. Only SPOT CLEAN your jacquet.
Hang it neatly when not wearing and avoid wearing it in harsh weather conditions to prolong its lifespan. If you have any issues with wear/tear please get in touch and I would be happy to offer a free touch-up service (you just pay shipping).